I've come over all "Victor Meldrew"….I don't bloody believe it. We waited until 8 o'clock last night ( well fellows and Dawkins did) and the hampers from Fortnum's failed to make an appearance. This sort of lack of customer focus is precisely why the country is going to ruin.
As soon as they opened this morning I asked Clarence to call the distribution department for me so I could give them a piece of my mind, and in the process perhaps teach them some valuable customer care lessons. I had barely spoken to the oik on the end of the phone before he launched into a tirade of abuse. Before matters really took a turn for worse, I pointed out that its customers like me, that pay his wages and he should therefore show a little defference. Strangely he immediately put the phone down.
No matter, his marketting manager frequents my London club, and so I have made a call to him to ensure sufficient reprimand will be administered. Hampers promised for delivery before 11.00 this morning.( heavily discounted of course… )
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